Field Support Technician

About Us:

TrioMed is a leading distributor in the medical sphere, specialising in high-end healthcare equipment and digital technology, including MRI systems, CT scans, Ultrasounds, Mammography systems, Patient Monitors, Image Guided Therapy Equipment, X-Rays, Health Enterprise Informatics, and more. Representing industry brand leaders like Philips, Hologic, and Linet, TrioMed has established a significant installed base across all healthcare institutions around Malta and Gozo. TrioMed is also an ISO certified organisation, demonstrating its commitment to delivering high-quality products and services, and is a fully owned subsidiary of Prohealth Ltd.

As part of its ongoing commitment to driving growth and enhancing operational excellence, TrioMed is looking for a full-time Field Support Technician.

Purpose:

The primary responsibility of the Field Support Technician would be to support clients by installing, commissioning, and servicing high-end medical equipment.

Responsibilities:

• Install and commission new equipment and modalities, as per manufacturer’s recommendations.
• Provide preventive maintenance and service support on equipment and modalities assigned.
• Perform routine inspections to ensure equipment and modalities are functioning correctly.
• Collaborate with Field Support Team Leader and Operations team to solve complex issues.
• Troubleshoot and repair any issues that arise with equipment and/or systems.
• Provide technical support and training to clients or end-users as required.
• Maintain inventory of tools, parts, and equipment, ensuring all are properly stocked for fieldwork.
• Ensure that all work is completed within established timelines and meets quality standards.
• Assist clients and end users in fault finding and problem solving as required.
• Respond to after-hour calls during stand-by hours in accordance with the Company’s On-Call Schedule which includes the task of responding to urgent after-hour requests from the Company’s clients.
• When required, attend to any maintenance requests from clients during the allocated times as established under the Company’s On-Call Schedule and during which the Employee is on standby.
• Any other task as assigned by the Field Support Team Leader.

The Candidate must:

• Have a minimum MQF Level 5 – BTEC Extended Diploma in Electronics/Electrical Engineering (or similar qualifications in relevant fields).
• Be able to identify (fault-finding) and solve complex technical problems.
• Be familiar with IT concepts and applications.
• Be willing to periodically attend online training modules and occasionally participate in training sessions abroad, to ensure up-to-date knowledge of the equipment and modalities as specified by the manufacturer.
• Be able to manage one’s time and workload efficiently, work on own initiative, whilst at the same time have the ability to work in synergy within a team.
• Demonstrate proficiency in the English language, with the ability to communicate effectively with clients and colleagues.
• Have strong interpersonal and customer service skills.
• Have a valid Driver’s License.
• Be a motivated, goal-oriented team player with a positive, can-do attitude.
• Previous experience in a similar position will be considered an asset.

What We Offer:

• Competitive salary package.
• Exclusive employee discounts on the group’s brands of products.
• Comprehensive health insurance.
• Learning and Development opportunities.
• A welcoming culture that will make you feel at home.

How to Apply:

To apply for this exciting opportunity, please send your resume and covering letter to careers@triomed.com.mt with “Field Support Technician” in the subject header.